Shipping & Returns

DOMESTIC SHIPPING POLICY

We ship our packages out via USPS FIRST CALSS & Priority Mail.

Processing time: 5-7 business days

Domestic orders will ship within 5-7business days of receiving payment.

Shipping confirmation and tracking is available via email as soon as your order ships.

INTERNATIONAL ORDERS

Silken Galore is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery.
We do NOT refund shipping charges for orders returned.

Shipping 3-7 business days. 

OUR RETURN POLICY

NO RETURNS, OR EXCHANGES. NO EXCEPTIONS. We exercise a very strict quality control process to ensure that our clients receive only the best lashes, and virgin hair. 

LOST/STOLEN PACKAGES: 

In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS.


 WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT!
 WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.

WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!



Please make sure your address is correct before placing order we will not be responsible for incorrect addresses. Packages are NOT insured, if you would like to purchase insurance for your package please select USPS Priority shipping service. Once again we are not responsible for package once it transfers to USPS, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if the USPS loses the package unless you purchase the additional insurance. 

If your package is returned you are responsible to contact us with the correct address to be shipped back to and for the shipping service of your choice between. KEEP AN EYE ON YOUR PACKAGE'S TRACKING PROGRESS.

INTERNATIONIAL ORDERS: 



INTERNATIONAL ORDERS: WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES OR SHIPPERS FEES YOU WILL INCUR OR FOR DELAYS BECAUSE OF CUSTOMS. WE LIST ITEMS AS STICKERS AND WE CAN NOT CHANGE THE VALUE OF THE PRODUCT SHIPPED. WE HAVE NO WAY OF KNOWING IF YOU WILL INCUR A CUSTOMS FEE OR NOT. IF YOU DO WE ARE NOT RESPONSIBLE AND YOU WILL NOT BE REIMBURSED. YOU MUST READ THE POLICIES BEFORE ORDERING YOU WILL NOT BE REFUNDED OR REIMBURSED
. WE CANNOT TRACK PACKAGES SHIPPED INTERNATIONALLY ONCE IT LEAVES THE USA, WE ARE NOT RESPONSIBLE FOR PACKAGES SHIPPED TO INTERNATIONAL ADDRESSES.